Welcome to TeraCloud Support

We have a few options for you to reach our support team.

sip trunking teracloudUse Our IT Support Tool “DeskDirector”


If you are a TeraCloud Managed Customer, there should be a shortcut on your desktop labeled IT Support Tool. When you open this app you will have the ability to submit a support request by clicking “Create Ticket”. If you cannot locate the tool on the desktop or programs list, you can also use the web portal HERE – You will need to request a token which will be emailed to you.


Email Us

You can email the Helpdesk – [email protected]

Start a Web Meeting by clicking the cloud


Or by phone

Just call 727-551-4881

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