Outsourced Help Desk Support
Dedicated or Co-managed Support Tailored to your Business
Information Technology systems are critical to your organizations sucess, and so are your people.
TeraCloud is committed to providing clients with quality on-site and remote support through our US-based Help Desk. We proactively monitoring your infrastructure 24/7 in order to catch any problems before they cause a major outage. If a challenge does arise, our Certified Help Desk technicians are there to assist. Knowing you have unlimited support guarantees a positive outcome for a successful partnership. When onsite support is required, we will dispatch an engineer to with those hands on problems.
Office workers can submit issues easily and get their tech issues fixed faster, allowing everyone to spend more time being productive, and less time twiddling their thumbs. IT professionals waste less time on unnecessary manual processes, freeing up valuable time for more important work.
Executives and owners can rest assured their critical technology assets are secure, and their end users have the tools they need to suceed.
TeraCloud Help Desk Support Services
- 24/7 Device Monitoring with Alerts
- Patch Management
- Antivirus Definition Updates
- User Account Management
- Application Update Support
- 24/7 Local, Unlimited Remote Help Desk Support
- Unlimited On-Site Support As Needed
- Instant Security Response
- Line of Business Application Support
In the past few years, our organization has grown very quickly. TeraCloud has been there for us and continues to deliver outstanding support!Glen Distefano
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