THE HISTORY OF MANAGED SERVICES

The following is a brief history of managed services to give you some background relating to how these services have developed. This history pertains to companies who maintain small network environments.

IT STARTED WITH BREAK AND FIX SERVICES

The IT providers who helped service small networks in the past have been hamstrung by the lack of tools to help with the problem. The networks they service developed as simple systems, usually built by a self taught network amateur-turned-pro. Maintenance was break-fix only, meaning when something broke, the company called and they came running to fix it… hopefully.

As time went on, the best of the support people developed procedures and programs to periodically come on-site to do a system review of logs and user information looking for hints of issues before they became big problems. In some cases an elaborate checklist was used to record disk usage, processor usage, etc.

The problem of course, was that the support people could only see what was happening on that particular day. If something happened later, they would never know about it … unless the customer called.

BACKUP FAILURE AND OTHER ERRORS CONTINUED TO OCCUR SOMETIMES UNDETECTED

The only professional test of the backup system was on the visit, which frequently resulted in days or more of missed backups. The system was prone to other human errors when the on-site technician, trying to be accommodating, would take care of the “end user” symptoms and would not have time to address the “real issues”. This created a constant battle for the tech as they tried to convince customers that they were only causing themselves more dangerous problems down the road by not being proactive.

FINALLY, MANAGED SERVICES ARE AVAILABLE FOR SMALL TO MEDIUM SIZED BUSINESSES

The tools and processes TeraCloud has developed allows us to work towards two major goals:

  1. We monitor everything on your network that will result in a user symptom or risk, and receive an alert before or when it happens, and the TeraCloud team will address it.
  2. Every alert we receive is something important that needs to be addressed.
    The more closely TeraCloud can get to these two goals, the more perfectly we can achieve a truly proactive environment and the more you can get away from “everything being an emergency” situation.

    HOW ARE MANAGED SERVICES PRICED?

    TeraCloud usually price services on a flat-rate monthly basis. Depending on the services included in the program offered, pricing is usually based on the number of users, with different packages priced at different levels.

    Basic service start with a monitoring service only, which notifies ”you” of problems, which you resolve on your own. At the upper end of the spectrum, we offer fully managed services that cover everything from alerts through problem resolution.

    DO MANAGED SERVICES COST MORE THAN TRADITIONAL BREAK-FIX SERVICES?

    Actually no! Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow us to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. We offer a “better” service without charging more.

    DOES YOUR NETWORK FEEL LIKE IT’S RUNNING SLOWER THAN IT SHOULD?

    Our expert technicians will analyze your network and determine whether your infrastructure will support these new technologies. They’ll also discover any bottlenecks preventing your network from running at peak performance. After the analysis, a written report will tell you what steps you can take to improve your network’s performance.

    Would you like to know if you are ready for managed services, cloud computing, or virtualization? TeraCloud offers a FREE network evaluation!

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